Refund & Return Policy

Returns

You may request a return within 7 days of receiving your order.

• The item must be unused, in its original packaging, and in the same condition as received.
• Certain items, such as perishable products (e.g., seeds, live plants), cannot be returned for hygiene and safety reasons.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status.
• If approved, your refund will be processed within 7–10 business days to your original payment method.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

Exchanges

• We only replace items if they are defective or damaged upon arrival.
• If you need to exchange an item, please contact us within 48 hours of delivery with supporting images.

Non-Returnable Items

• Seeds, live plants, soil, and fertilizers once opened.
• Gift cards or promotional items.

How to Initiate a Return

1. Email us at Niagroindia@gmail.com with your order number, product details, and reason for return.
2. We’ll share return instructions and the return address.
3. Pack the item securely in original packaging and dispatch.
4. After inspection, we’ll confirm approval and process your refund/exchange.